Service Desk Analyst - Milton Keynes Job in Milton Keynes

Service Desk Analyst - Milton Keynes

Our client was first established in 1981 in Europe and installed its systems within various public and private sectors across Europe, eventually they joined forces with another group in the UK where they developed the world's first audio-based, electronic call-forward queueing system which is now used throughout the UK and globally.

The UK division is well established and has a modern and dynamic working environment. There are around 200 sites in the UK and Ireland that are supported remotely from the UK

Job Role:

The Service Desk Analyst will be part of the Service Desk Team, and will cover the service desk on a 1st & 2nd line basis and report to the Customer Service Manager.

The Service Desk Analyst will maintain a high level of support ensuring SLAs are achieved, ensuring a quick resolution to customer problems and change requests including 3rd line and management escalation.

The Service Desk Analyst may be required to work out of hours and also the occasional customer site visit.

Essential Skills:

Educated to degree level in Electronics or Computer studies/Engineering or City & Guild HNC/HND.

At least 3 years experience in Customer Service with proven abilities in trouble-shooting and fault-finding in Microsoft Office (Especially PowerPoint), Windows NT/2K/XP/Vista, Server 2000 & 2003, MS Outlook and Exchange, SQL Server 2000/2005, SQL Scripting, XML / HTML, LAN / WAN, Anti-Virus, Backup S/w, Remote Access methods (Dial up, Webex and various VPN types). Must be able to drive.

Highly Desirable Skills:

Fault-finding in Lotus Notes, XSL / JavaScript, CRM Systems, ERP Systems, Crystal Report creation, JasperSoft iReport creation, Electronics (Cabling and Components), Oracle 9i / 10g, VM Ware